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I adopted 3 habits to keep it from happening again.
They’re not concerned at all about how many units they sell or on margins. They’re concerned about customer satisfaction. They want five-star reviews.
Hiring those who have battled obstacles from illness to legal trouble and poverty. Does that make staffing more difficult? Sometimes. But does it also help tap a neglected source of great talent? Absolutely.
Competition is the new union. “Transparency combined with a tight labor market is effectively working as an advocate for employee betterment,” says Andrew Chamberlain, the chief economist at Glassdoor.